Last Updated June 18, 2012
The TRUSTe program covers only information that is collected through the Company Websites: www.hipcricket.com,and our service platform, Adlife. The data collected through Client mobile applications, campaigns, or websites is owned by our clients.
Information Collected on Our Websites
"Personally identifying information" is information that individually identifies you, such as your name, physical address, phone number or email address. We do not require you to provide such information to participate in our Websites.
Hipcricket also collects personal information of third parties such as name, email, address and telephone. Approved users of the Adlife platform, with appropriate permissions, can create new user or contact accounts by entering the above personal information. To update, change or delete your account, contact your Adlife administrator or contact firstname.lastname@example.org.
Hipcricket may collect limited non-personally identifying information that your browser makes available whenever you visit a website. This log information includes your Internet Protocol address, browser type, browser language, the date and time of your query and one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve our services.
How we Use your Personal Information
- To operate our Websites and deliver the services you have requested;
- To inform you of other products or services available from Hipcricket;
- To respond to your questions and concerns;
- To improve our Websites and marketing efforts; and
- To contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not rent or sell your personally identifying information to other companies or individuals, unless we have your consent. We may share such information in any of the following limited circumstances:
- As required by law such as to comply with a subpoena, or similar legal process;
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others and when there is an fraud investigation or government request which requires Hipcricket to respond;
- If Hipcricket is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email or a prominent notice through our Websites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; and
- With your prior consent, provide your information to any other third party.
We may store and process personal information collected on our site in the United States or any other country in which Hipcricket or its agents maintain facilities. By using our services, you consent to the transfer of your information among these facilities, including those located outside your country.
As is true of most Websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Hipcricket’s Websites use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Hipcricket services or Websites you visit.
Third Party Cookies
The security of your personal information is important to us. When you log-in into adlife.augme.com, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and in storage. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at email@example.com.
Our Site may include links to other Websites whose privacy practices may differ from those of Hipcricket. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Website you visit.
If you have submitted personally identifiable information through our Website or www.hipcricket.com and if it has changed, or if you no longer desire our service, you may request that we correct, update, amend, or delete it by emailing Customer Support at firstname.lastname@example.org, or by contacting us by telephone or postal mail at the contact information listed below.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Information collected for our Clients through the AdLife Platform
The collection and use of information shall be limited to the purpose of providing the service for which the Client has engaged Hipcricket.
Data Retention: Hipcricket will retain the data we process or store on behalf of our Clients for as long as needed to provide services to our Clients. Hipcricket will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Access: As a service provider, Hipcricket has no direct relationship with the individuals whose data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the respective client of Hipcricket, (the data controller), which has transferred such data for processing, or approved the use of a data collecting application on their behalf. If the client requests to remove the data, Hipcricket will respond to their Client’s request within 30 business days.
Notice: As a service provider processing information under the direction of its Clients, Hipcricket has no direct relationship with the individuals whose data it processes. Hipcricket works with its Clients to help them provide notice of data processing to individuals, including information concerning (1) the purposes for which personal information is collected and used; (2) a contact person to whom enquiries or complaints may be directed; (3) the types of third parties to whom personal information is disclosed if applicable; and (4) the choices and means that individuals are offered for limiting use and disclosure of personal information.
Choice: As a service provider processing personal information under the direction of its Clients, Hipcricket has no direct relationship with the individuals whose personal data it processes. Hipcricket may disclose personal data to third parties in the course of processing personal data. Hipcricket only processes information in accordance with its Clients instructions, and only for purposes that are compatible with those for which it was originally collected or subsequently authorized by the individual.
Changes to this Policy
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Kirkland, WA 98033